Terms of Use

cleanvibes is a network that connects builders (people who create apps) with professional reviewers (experienced developers who perform security reviews). cleanvibes is not a central team that conducts reviews itself, but provides the infrastructure and network.

Contracts, prices and payments for reviews are agreed directly between builders and reviewers. cleanvibes is not a party to these agreements and assumes no liability for their content or performance.

A review on cleanvibes is a manual, independent security review by a real reviewer. It is not an automated scan. A review includes actionable findings and clear instructions for remediation.

The Trust Label is the signal an app earns after passing a review by a vetted reviewer with an active vetted subscription. The Trust Label is a strong signal, not a certification and not a guarantee of absolute or permanent security. A review is a snapshot.

cleanvibes is not a certification body, not an ISO certifier and not a substitute for ongoing security work.

There are two types of reviewers on the platform:

• Community Reviewer – self-registered professional developers who are listed in the directory but have not been verified by cleanvibes.
• Vetted Reviewer – reviewers who have completed the cleanvibes vetting process and have an active vetted subscription. Only vetted reviewers with an active subscription can award the Trust Label.

Builders are responsible for having all rights, licences and approvals required to submit their app for review. Builders represent and warrant that their use of the Platform does not infringe personality rights, copyrights, trademarks, contractual rights or other rights of third parties.

Builders bear sole responsibility for implementing the recommendations and corrections identified in the review. A passed review does not release the builder from their responsibility for the security of their app.

Reviewers undertake to conduct reviews conscientiously, professionally and to the best of their knowledge and belief. Reviewers act as independent third parties and are not employees or representatives of cleanvibes.

Reviewers are responsible for the accuracy and completeness of their profile information, including experience, qualifications and prices. False or misleading information may result in exclusion from the platform.

Use of the Platform is generally free for builders and reviewers. No platform fees or commissions on reviews apply. Payments for reviews are processed directly between builders and reviewers.

cleanvibes offers optional paid vetting for reviewers. Current prices are available on the platform. We reserve the right to change prices at any time and to introduce new offers or remove existing ones.

All payments for paid services on cleanvibes (including vetting fees) are processed by Stripe. Stripe handles payment processing, applicable taxes where configured, and refund execution.

Refund requests must be submitted within 14 days of purchase by contacting us at info@floriangyger.ch. Requests made after this period may be declined.

Vetting fees: If the vetting process has not yet started, a full refund will be issued. If the vetting process is already underway or completed, no refund will be provided, as the service has been rendered.

One-time purchases: Refunds are considered on a case-by-case basis. To request a refund, contact us at info@floriangyger.ch with your order number and the email address used for the purchase.

Approved refunds are credited to the original payment method. Processing typically takes 7–14 business days depending on your bank or card provider.

Stripe may process refunds according to its policies and card network rules, in particular to prevent chargebacks. This is independent of our own refund policy.

Subscriptions: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You retain access to subscription features until the end of the paid period. No prorated refunds are provided for partially used billing periods.

To cancel, use the customer portal link provided in your purchase confirmation email, or contact us at info@floriangyger.ch.

Vetting in progress: If you wish to cancel a vetting process that is already underway, please contact us at info@floriangyger.ch. Fees for work already performed are non-refundable.

If you have a concern about a charge, please contact us at info@floriangyger.ch before initiating a chargeback with your bank or card provider. We are committed to resolving payment issues promptly and fairly.

Chargebacks initiated without prior contact may result in suspension of your cleanvibes account. Chargebacks incur additional fees from payment providers and are handled through Stripe.

We aim to respond to all payment-related enquiries within 5 business days.

The Platform may not be used in particular for the following purposes:

• Illegal activities
• Submitting apps that violate applicable law
• Creating false or misleading profiles or reviews
• Abuse of the review process, including manipulation of results
• Fraudulent or misleading activities
• Generating hateful, harassing or violent content
• Activity that violates the privacy of individuals
• Use of data mining, robots or similar tools for data collection and extraction

Persons who violate these requirements may be excluded from the platform without prior notice. Fees already paid may be forfeited in such cases. We will cooperate fully with law enforcement or court orders that require or instruct us to disclose the identity of persons who use the platform as described above.

This platform and the information, texts, images, designs, graphics, logos, symbols, names, product and company designations, as well as all software on this platform and all other files, and their selection and arrangement («platform content»), are protected by intellectual property rights, in particular copyright, trademark and design rights («intellectual property rights»). These intellectual property rights belong to us or our licensors, except in the case of user content. The platform content may not be modified, copied, distributed, framed, reproduced, published, downloaded, displayed, posted, transmitted or sold in any form or by any means, in whole or in part, without our prior written permission; in the case of user content, with the consent of the respective user.

If you meet the requirements for using the Platform, you will receive a limited licence in terms of time and scope to access the Platform and the content and functions displayed on it and to use them for their intended purpose. The licence is subject to these terms of use and does not include the use of data mining, robots or similar tools for data collection and extraction. Except for your own user content, you are not entitled to upload or republish content from this platform on pages on the internet, intranet or extranet or to include it in another database or compilation.

Any other use of the platform and its content is strictly prohibited. Any use of the platform and its content, except as expressly permitted herein, is strictly prohibited without our prior written permission and will result in the revocation of the licence granted herein. Any unauthorised use may also violate applicable laws, including copyright and trademark laws as well as applicable communications regulations. Unless expressly specified herein, these terms of use do not grant any licence to the intellectual property rights.

cleanvibes provides a platform for connecting builders and reviewers. We do not conduct security reviews ourselves and assume no liability for the quality, completeness or accuracy of reviews arranged through the platform.

The Trust Label and the Vetted Badge are strong signals, not guarantees. We assume no liability for security incidents or damage that may occur despite a review being conducted or a Trust Label being awarded.

While we endeavour to provide correct and up-to-date information on the platform, we do not give any warranty regarding the content provided as such. In particular, we do not guarantee that the use of the content on the platform does not infringe the rights of third parties.

We also assume no responsibility and are not liable for any damage or viruses that may harm your computer or other property as a result of accessing, using or visiting the platform.

We reserve the right to discontinue or no longer offer any functionality of this platform at any time. We assume no responsibility or liability for interruptions or outages of any or all functions of this platform, regardless of whether this is due to actions or omissions by us or third parties.

The platform content may contain technical inaccuracies or typographical errors. We reserve the right to make changes and/or improvements to the content at any time without prior notice.

While we endeavour to keep the platform available 24 hours a day, no liability is accepted at any time if the platform is unavailable for any reason for a certain period.

Access to the platform may be temporarily and without notice suspended due to system failure, maintenance or repair work, or for reasons beyond our control.

The terms of use are governed by the laws of Switzerland and shall be interpreted in accordance therewith, regardless of any conflict of laws and the United Nations Convention on Contracts for the International Sale of Goods (CISG). To the extent permitted by law, the competent court at our current registered office shall have exclusive jurisdiction for all disputes arising in connection with these terms of use and your use of the platform. We have the right to bring legal action against a user at their place of residence.

We reserve the right to change or update these terms at any time. It is your responsibility to check the terms regularly. For questions about these terms of use, contact us at info@floriangyger.ch.